Terms of Use

Last updated 28 October 2026

These terms are an agreement between you and Artwin Ltd, a company registered in England and Wales (company number 13371113), registered office Office 408, Screenworks, 22 Highbury Grove, London N5 2ER, which runs NearTask. By creating an account you agree to them.

1. What NearTask is

NearTask is a local marketplace that connects people and businesses for shifts and home services across the United Kingdom. We provide an online space where users find each other. We do not choose, supply or manage workers, set anyone's pay or hours, or charge either side for introductions, and we are not a party to any agreement you make with another user. Pay, hours, safety and the quality of work are agreed between you and the other person.

2. Your account

• You must be 16 or over and give accurate information, including your age group. Jobs and services involving alcohol, childcare or care need you to be 18 or over.
• Keep your password safe. You are responsible for what happens on your account.
• One person or business per account. Do not impersonate anyone.

3. Zero tolerance for abuse

You must not post or send anything that is harassing, hateful, threatening, sexual or violent; discriminatory on grounds such as race, religion, sex, sexual orientation, disability or age; fraudulent or misleading, including fake jobs or asking anyone to pay to apply; or illegal, including work for people who do not have the right to work in the UK.

You can report listings and people, and block anyone. We review reports as quickly as we can and may remove content or suspend accounts that break these rules, without notice. If someone is in immediate danger, call 999 first.

4. Businesses posting jobs

• You are responsible for deciding the correct employment status of anyone you take on, and for employment law, including right-to-work checks, the National Minimum Wage, holiday pay, health and safety, the rules for young workers and tax.
• Listings must describe real work with honest pay.

5. People posting requests

• Describe the job honestly, including the answers to the quick questions, so helpers can quote fairly.
• You are responsible for a safe place to work and for paying what you agreed.

6. Helpers and their status

• NearTask does not decide anyone's employment status. Whether you are an employee, a worker or self-employed depends on the real arrangement between you and the person or business you work for, and your rights and duties (such as pay, holiday, tax and National Insurance) follow from that. If you work for yourself, you are responsible for your own tax, National Insurance and any licences, qualifications or checks the work needs (for example a DBS check for childcare or care).
• We recommend public liability insurance for trades, cleaning, moving and similar work.
• Work photos, skills and your track record must be your own and true.

7. Quotes

• A price you give with an offer is a quote for the job as described. It is valid for 48 hours unless you withdraw it sooner or the poster accepts someone else. Once the poster accepts it, it is your agreed price.
• After 48 hours the quote is marked as expired and cannot be accepted until you send an updated quote.
• If the job turns out different from the description, agree any change of price in the chat before you start.
• The price guide shows typical quotes from other users. It is a guide only, not a price we set or guarantee.

8. Fixed-price services and bookings

• A fixed-price service is an offer at a set price that customers can book. The helper confirms or declines each booking in the chat.
• Either side can cancel free of charge up to 24 hours before the booked time. After that:
  • Customer cancels less than 24 hours before: no charge, unless the helper has already set off; then the customer pays reasonable travel costs the helper asks for in the chat.
  • Customer cancels after work has started: the customer pays for the work done so far, at the agreed price or rate.
  • Helper cancels late or doesn't turn up: no charge to the customer. Repeated late cancellations or no-shows can lead to suspension.
  • You can't agree: either side can report it (section 10). We can't decide who owes what; for money disputes you keep your normal legal rights.
• If the work needed is more than the service describes, agree the extra in the chat before you start.

9. Payments and fees

• NearTask is free to use at the moment. We do not take payment for jobs, hold money or charge commission.
• You pay each other directly, as you agree in the chat. We recommend paying once the job is done.
• If we introduce fees, we will tell you at least 30 days before and you can close your account first.

10. NearTask Promise (complaint review, not a guarantee)

• The NearTask Promise is a complaint review and account safety process. It is not insurance, a payment guarantee, a refund or compensation.
• If something goes wrong with a job agreed through NearTask, either side can report it in the chat within 72 hours of the job being marked as done (or of the job date).
• Our team will review the report, may contact you both, and can warn, suspend or remove the other person. For money disputes you keep your normal legal rights, including the small claims process.

11. Notifications and matching

• When you choose areas under "What I do", we send you new requests and shifts posted near you in those areas. You can turn this off in your profile at any time.
• Requests you post may be sent to helpers nearby who chose that area.

12. Reviews

Reviews must be honest and based on real work agreed through NearTask. We may remove reviews that are fake, abusive or not about the work.

13. Your content

You keep ownership of what you post, including work photos. You give us permission to display it in NearTask so the service works.

14. Our responsibility

We work to keep NearTask available and safe, but we cannot promise it will always be available or error-free. We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or not using reasonable care and skill. We are not responsible for what other users do or for agreements between users, because we do not take part in them. Nothing in these terms takes away your legal rights as a consumer, or limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud.

15. Ending your account

You can delete your account at any time in the app. We may suspend or close accounts that break these terms.

16. Changes and law

We will tell you in the app before important changes to these terms take effect. These terms are governed by the law of England and Wales.

Questions? Email info@artwin.co.uk.